Shipping policy

LumaGrid Shipping Policy

Shipping destinations and charges

We currently offer shipping within Canada. Available shipping options and applicable charges are displayed at checkout. Free shipping applies only when offered for your order at checkout.

Estimated delivery

Our current estimated delivery window is 7–15 days. This is an estimate, not a guaranteed arrival date. Processing and transit times can vary. We do not guarantee delivery by Christmas or any specific date.

Delivery delays

Carrier delays, weather, customs checks where applicable, and seasonal demand can affect delivery. If your order has not arrived within the estimated window, contact us so we can review its status.

Shipping address

Please check your shipping address carefully before placing your order. Contact us promptly if you notice an error. Address changes may not be possible once an order has been processed or shipped.

Order issues and contact

For delayed, missing, damaged, or incorrect deliveries, contact hussainabuabassiya11@gmail.com with your order number and details of the issue.

Your legal rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.